Au coeur de Chandon

Méribel-Les-Allues, Trois Vallées, Savoie, France

General Conditions of use and sale

Last update: 1 June 2018

The General Conditions of use and sale of the web site and its subdomains (hereinafter "the Site"), owned by ROC & AROLE SARL (hereinafter « Roc & Arole ») are listed on this page.
Access, consultation and use of the Site are subject to the unconditional acceptance of the present General Conditions of use and sale. It is recommended that the user regularly checks the General Conditions of use and sale. Roc & Arole reserves the right to modify these at any time and without notice. These amendments commit the user as soon as their publication is online.
If any of the clauses of the present General Conditions of use and sale proved to be invalid, such provision shall be deemed unwritten but would not entail the invalidity of the remaining clauses, which therefore remain fully valid.
The present General Conditions of use and sale are exclusively governed by - and interpreted according to - the laws of France. In the event of any conflict between the English and French versions of the General Conditions of use and sale, the French version shall prevail.

I – General Conditions of use

Intellectual property rights

The Site, its general structure, as well as texts, images, photos, videos, sounds, drawings, illustrations, downloadable documents, iconographic representations, marks, logos and other elements making up the Site are the property of Roc & Arole or, where applicable, its partners. Total or partial reproduction and/or re-use of the contents of the pages of the Site is not permitted without written consent of the publication manager.
With the exception of sites distributing information and/or content having a political, religious, pornographic, xenophobic and/or illegal character, third-party sites are allowed to create a hyperlink to the Site provided that the link opens a new window from the Internet browser with the address The implementation of hypertext links authorizes in no way the reproduction of elements of the Site or the presentation on third party sites of elements of the Site in the form of Frame or similar systems.


For information purposes only, the Site provides hyperlinks to web sites published and/or managed by third parties. Insofar as Roc & Arole exercises no control over these third party sites, Roc & Arole declines all responsibility with respect to their accessibility, their content, or the use that can be made.

Security and Electronic Communication (Site and Email)

Email may be used to enable Roc & Arole to communicate with any user. Communication by e-mail carries with it the inherent risk of inadvertent misdirection, non-delivery or alteration of the message(s). It is the responsibility of the user to carry out a virus check on any attachments received. The user accepts the risks related to the electronic use of information relating to it, and discharges Roc & Arole from all liability in this regard. If for any reason whatsoever the user does not wish to use communication by e-mail, the user should notify Roc & Arole in writing that email is not an acceptable means of communication.
Roc & Arole cannot be held responsible for any loss or damage, direct or indirect, resulting or consequential to the dissemination by a third person of viruses, worms and/or Trojan horses through the Site that could infect the system of the user, whatever the cause. It is the responsibility of the user to take all appropriate measures to protect his/her own data and/or software from contamination by any undesirable and/or harmful activities circulating on the Internet. More generally, Roc & Arole is not responsible for any malfunctioning and/or poor performance of the Site.

Limitation of liability

Despite all efforts made by Roc & Arole to publish reliable and accurate content on the Site, this content can be incomplete, out of date or contain inaccuracies, typographical errors or omissions. This content may be changed or updated without notice. The photos, plans, and/or illustrations presented on the Site have no contractual value. Roc & Arole has no responsibility for any direct or indirect damage incurred from decisions taken by the user(s) inspired by the content of the Site.
In no case can Roc & Arole be held responsible for any direct or indirect damage or loss, particularly of a financial or commercial nature, resulting from the use of the Site or the use of any information displayed on the Site.

II – General conditions of sale

Acceptance of the General Conditions of sale

The user agrees to the present General Conditions of sale at the time of the booking and for the booked rate; no booking is possible without this agreement.


Winter rental prices indicated on the Site as the case may be are listed in euros and are inclusive of VAT, and include local taxes and the following services:
- Weekly rentals (arrival from 4 pm onwards, departure by 10 am)
- Linen
- Towels
- Firewood

Rentals are no smoking. No pets are allowed.

Roc & Arole reserves the right to modify the rental prices at any time and without notice.

Booking policy

To book, the user shall make his/her request by using the ad hoc contact form on the Site. Roc & Arole will confirm availability and rental price for the requested period and, if applicable, Roc & Arole will send him/her the rental contract for signature. If the user wishes to make his/her payment in another currency than the Euros (GBP, CHF and USD accepted), Roc & Arole will send him/her the current rate in the chosen currency adjusted from any commissions and bank charges.
Bookings are secured with an immediate down payment of 25%, by bank transfer or by cheque. The balance is due 60 days preceding the stay. Immediate payment in full is due for bookings made less than 60 days before the start of stay.
An additional (refundable) security deposit is required. This must be paid by cheque or bank transfer before the stay. It will be refunded within ten days of the departure, provided that the apartment is found in the same condition as upon arrival.

Cancellation and Refund policy

Upon receipt of both the down payment and the rental contract duly completed and signed, the stay is considered to be reserved. If the balance due is not paid within the time limit, Roc & Arole reserves the right to consider the stay as cancelled and to apply corresponding penalties.
In case of cancellation, the group leader must contact Roc & Arole by email. Roc & Arole considers the group member who makes the booking to be the group leader, responsible for payments. This person will be the sole interlocutor of Roc & Arole.
The applicable cancellation penalties are as follows:
- More than 60 days before the beginning of the stay: loss of the down payment.
- 60 to 30 days before the beginning of the stay: 50% of the rental amount is due.
- 30 to 15 days before the beginning of the stay: 75% of the rental amount is due.
- Less than 15 days before the beginning of the stay: 100% of the rental amount is due.

III - Legal notices

Purpose of the Site

The Site is designed to provide holiday rentals, located in Méribel-les-Allues (73550), France.

Identity of the Site publisher

ROC & AROLE, a limited company with a capital of 2,000 euros
Le Turban - 74230 Thônes - France
+33 6 82 58 03 72
RCS Annecy 803 833 912.

Publication manager

M. Raffort

Hosting provider

OVH SAS, a company with a capital of 10,059,500 euros
2 rue Kellermann - 59100 Roubaix - France
+33 8 99 49 87 65
RCS Lille Métropole 424 761 419

Privacy Policy

The protection and respect of the user privacy is a priority for us.

When using the Site, the user consents to the collection and use of his/her personal information as set out in the present Privacy Policy and agrees to be bound by the terms of this policy. When the user asks for information or sends a request through the form provided on the Site, Roc &Arole collects and processes his/her personal data, such as his/her name, address, phone number, email and booking request details. Some data is collected automatically when the user uses the Site such as the Remote host name and the IP address used to connect his/her device to the Internet, his/her browser settings and the full URL clickstream to, through, and from the Site.

The user authorizes Roc & Arole to collect personal data when he/she browses the Site, when he/she sends a booking request and when he/she provides information by phone, email or by other communication means. Personal information collected by Roc & Arole remains confidential and is intended solely to administer and manage its relationship with the user and, in particular, to answer his/her information or booking requests. The fields in the form marked with an asterisk must be filled out for the correct processing of any request while the other fields are only optional.

Roc & Arole will retain the user’s personal information as long as is necessary for the relevant purposes described in the present Privacy Policy and as is needed to comply with its legal and contractual obligations. The user authorizes Roc & Arole to share or disclose his/her personal information internally. Roc & Arole will not disclose, share or sell personal information to third parties, except in the following cases:

• When a third party is contracted to Roc & Arole to keep the user personal information confidential, including Internet Service Providers, banks, insurers, accounting firms and service providers who ensure the reception and/or the housekeeping of the rentals.
• When Roc & Arole is under a duty to disclose or share the user’s personal data to comply with any legal requirement.
• To protect and defend the rights, property, reputation, legitimate interests or safety of Roc & Arole, its representatives, customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Once Roc & Arole receives the user’s transmission, Roc & Arole makes its best effort to ensure its security on its systems. Roc & Arole uses appropriate measures to prevent and detect loss, misuse or unauthorized access, and to destroy information in a secure manner, when appropriate.

In compliance with the French Law no. 78-17 about Information Technology, Data Files and Civil Liberties of 6 January 1978 as amended by the Act of 6 August 2004, and, starting from 25 May 2018, Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation, GDPR), the user gives his/her consent for the use of his/her personal data as set out in the present Privacy Policy, and has the right to access, receive a copy, rectify, limit the use, limit the retention period, withdraw his/her consent and delete personal data that is relevant to him/her and may also oppose, for legitimate reasons, the processing of his/her personal data. To exercise this right, he/she should provide proof of identity and send an email at or write at Roc & Arole, Chemin du Turban – 74230 Thônes, France, and specify the subject of his/her request. All requests will be treated within a maximum of one month.

The Site is linked to third party web sites which have their own practices and privacy policies and which are subject to GDPR when interacting with EU clients. We encourage the user to learn about the practices and privacy policies of each of these web sites before providing them with any personal information. Roc & Arole does not accept any responsibility or liability for the use of these third-party web sites.

Roc & Arole has no Data Processing Officer. For additional information or for any claim related to data privacy remained unsatisfied, the user must address his/her request to the Data Processing Controller of his/her country and/or to the French Data Processing Controller, the Commission Nationale de l’Informatique et des Libertés (CNIL), whose contact details are provided below:
Address: 3 Place de Fontenoy - TSA 80715 - 75334 Paris Cedex 07
Tel: +33 1 53 73 22 22
Fax: +33 1 53 73 22 00


For any comments or any information request regarding the content or operation of the Site, please use the contact form.